The Mortgage Centre Publicly Available Disclosure

The Mortgage Centre Group Limited​ www.themortgagecentre.co.nz​ 07-3458001

This document sets out the information that The Mortgage Centre Group Limited is required to make publicly available in accordance with the Financial Markets Conduct Regulations.​

An overview of our business

The Mortgage Centre Group Limited operates to provide mortgage advice, and we have also extended our branches in Hamilton and Auckland.​ ​ 

Advisors who are individual contractors to The Mortgage Centre Group (Adviser  Businesses) provide mortgage advice to their clients and trade under The Mortgage  Centre brand. 

The Mortgage Centre Group Limited charges our individual contractors a fee for the services they receive from The Mortgage Centre Group Limited. 

  • Adviser Businesses are Financial Advice Providers under the Financial Markets Conduct  Act 2013, and each Adviser Business is required to be registered on the Financial Service  Providers Register (FSPR). 

  • Adviser Businesses engage Financial Advisers to provide financial advice to clients. The  FSPR shows the Financial Advisers which have been engaged by a particular Adviser  Business.  

  • The Financial Advisers you can search for on The Mortgage Centre website.

We do not provide advice on insurance, but we use accredited insurance brokers locally that we give our clients a choice to use and have their insurance reviewed. We do get paid a referral fee on every successful referral, and we do notify our clients about this via our disclosure statements. 

Licensing information  

The  Mortgage Centre Group Limited operate as a Financial Advice Provider under a current licence issued by the Financial Markets Authority in the name of NZ Financial Services  Group Limited (FSP286965). There are no conditions attached to this licence on the advice that may be given.    

Authorised Bodies​ ​ 

Each  Financial Advice Provider listed above is an Authorised Body under the  NZ Financial Services Group licence. Financial Advisers that are able to give financial advice are linked to an Authorised Body. These can be viewed on the Financial  Services Providers Register under The Mortgage  Centre Group Limited. 

Scope of this Publicly Available Disclosure

This document sets out some information about The Mortgage Centre, Adviser  Businesses, as required by the Financial Markets Conduct Regulations 2013.  

The Adviser Businesses, including the Authorised Bodies, have their own Publicly  Available Information Disclosures which set out:  

  • Whether they are authorised under The Mortgage Centre Group licence.  

  • The nature and scope of the financial advice service their Financial Advisers can offer, and  

  • Other key information about fees, commissions and complaints.      

You can locate their Publicly Available Information Disclosures on our website.  The Financial Advisers have their own Disclosure Guides. These are not available on our websites but are provided on request and otherwise are provided by the Financial  Adviser when they are engaged to provide financial advice by a current or prospective client.​

Financial Advice and Product Providers

The Mortgage Centre Group does not provide financial advice directly to clients; however, the Financial Advisers provide clients with financial advice about Lending products.  The Adviser Disclosures:  

  • Set out the specific products that they can provide financial advice on.  

  • Set out the relevant product providers 

Fees and Expenses

Because The Mortgage Centre Group does not provide financial advice directly to clients, it does not charge fees and expenses to clients.  

Information about fees and expenses that might be payable by a client to an Adviser  Business and/or a Financial Adviser in connection with receiving financial advice is set out in the Adviser Disclosures.

Conflicts of Interest  

The Mortgage Centre Group is required to disclose any interests of The Mortgage Centre Group, or of its  Financial Advisers, which a client may expect to materially influence the financial advice a client may receive from a Financial Adviser.​

Commissions & incentives

If or when a client is referred to an externally appointed insurance advisor by our  Financial Adviser in relation to an insurance product and the insurance application is accepted, The Mortgage Centre Group may receive a commission payment from the applicable insurance advisor for the referral.  

Additionally, where a Financial Adviser refers a client to Tower Insurance for their Fire and General ( House, Contents, Vehicle, Boat) insurance needs, or refers a client to XE  Money for their other financial needs, The Mortgage Centre Group may receive a referral payment.   

Financial Advisers usually receive commission payments in connection with financial advice that they provide if a product is acquired following that financial advice. That commission payment may include an upfront payment, together with an ongoing renewal or trial payment. More information about those commissions and any other incentives they may receive is set out in the Adviser Disclosures.  

To ensure that  Financial Advisers manage the potential conflict of interest raised by the commission payments, The Mortgage Centre Group.  

  • Provides guidance and training on conflicts of interest.  

  • Requires Financial Advisers to recommend products by following an advice process that ensures the Financial Adviser understands the needs and goals of their clients and that their recommendations meet those needs and goals.  

  • Requires Financial Advisers to provide, in their Disclosure Guide, a schedule showing commission rates and types by product provider.  

  • Carries out regular assurance in relation to the advice provided by a Financial Adviser, which assesses, amongst other matters, how conflicts of interest have been managed. 

​Complaints and Dispute Resolution

If you have a complaint about the financial advice or the service you’ve received from a  Financial Adviser, please lodge a complaint with them. Information about an Adviser  Business’s internal complaints service and their dispute resolution scheme can be found in the Adviser Disclosures.  

If you have a complaint that relates to The Mortgage Centre Group, or if you are unhappy with how a complaint against your Financial  Adviser has been dealt with, you can contact The Mortgage Centre Group internal complaints service by emailing us at info@themortgagecentre.co.nz with the heading  Complaint - (Your Name).  

Please set out the nature of your complaint and the resolution you are seeking. We aim to acknowledge receipt of this within 24 hours. We will then record your complaint in our  Complaints Register and investigate your complaint. We may want to meet with you to better understand your issues.  

We will then investigate your complaint and aim to provide a response to you within 7 working days of receiving your complaint. If we need more time to investigate your complaint,  we’ll let you know.  

If we cannot agree on a resolution, you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing, and will assist us in resolving things with you.  

Details of this service are:​ ​ 

Financial Services Complaints Limited 

Phone:​ 0800 347 257​ 

Email: complaints@fscl.org.nz

Our Duties​ 

Anyone giving financial advice under The Mortgage Centre Group, licence from the FMA is bound by and supports the duties set out in the Financial Markets Conduct Act 2013. ​ ​ 

These duties are:  

  • Meet the standards of competence, knowledge, and skill and the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for  Financial Advice Providers.   

  • Give priority to the client’s interests.  

  • Exercise care, diligence, and skill.